Terms and Conditions

You means the user of this site. We or us means The Concierge Club .Terms means each and every term, condition or policy displayed by us anywhere on this site. Site refers to this website conducted by The Concierge Club. Supplier means any supplier of  related services.

win a 2 night gold coast stay - competition terms 

  • Winner of the competition must have an active ABN to claim prize pack 
  • Entries close Tuesday December 22, 2015.
  • Winner will be drawn randomly from all entries received.
  • Prize is for a 2 night stay at Surfers Beachside Holiday Apartments in a 2 bedroom unit for a maximum of 4 adults.
  • Prize is subject to availability and cannot be used during school holidays, long weekends or during other regional 'events'.
  • Prize is valid for six months from date of announcement.
  • Winners will be notified by phone, email and will be published on this website.
 Management Reserves the right to change competition details at anytime. 

Jurisdiction and Law

Use of this site, all matters arising out of or relating to it and all terms are governed by the laws applicable in the State of Queensland , Australia . By accessing this site you consent and submit to the exclusive jurisdiction of the State and Federal Courts of Queensland, Australia in all matters arising out of your use of this site and terms. We regret that we are not able to accept memberships or bookings made from outside Australia at this time.

Limit of Liability

We do not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Access to this site is not guaranteed and is subject to availability of communications links and access rights. As a user of this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site and you agree that access is undertaken at your own risk. We will not be liable for damages of any kind related to your use of or inability to access this site. To the extent permitted by applicable law The Concierge Club excludes all liability for any claim, charge, demand, damage, liability, loss or expense of whatever nature whether arising directly or indirectly out of or in connection with the use of this site or any links provided by this site even if we knew they were possible, or they were otherwise foreseeable, including without limitation for consequential damages, loss of use, loss of data, loss caused by a computer or electronic virus, loss of profit or income, loss of or damage to property and loss resulting from claims by third parties.


By using this site you indemnify The Concierge Club and suppliers from all claims, charges, demands, damage, liability, loss and expenses of any nature and however arising whether directly, indirectly, incurred or suffered by The Concierge Club or any supplier directly or indirectly by reason of act or omission which you commit in breach of the terms and conditions of this site.

Intellectual Property

This site is protected by copyright. The design and content featured on this site including artwork, graphics, photography, text, programming code and the like are subject to copyright and/or other intellectual property that are owned, controlled, or licensed by The Concierge Club. The trademarks, product names, company names, and corporate entities represented on this site are the property of their individual owner-companies. We expressly disclaim any endorsement, approval or authorisation of infringement of any intellectual property contained on any linked site. Trademark names are used in an editorial context with no intent of trademark infringement. Users of this site are permitted to display material presented on this site for personal non-commercial use only. None of the content or data found on this site or any sites linked with this site may be reproduced, republished, distributed, sold, transferred, adapted, modified, displayed or transmitted except with the express written consent of The Concierge Club.


On-line communications may not be confidential. By using this site you acknowledge that you have read our privacy policy, the terms of which are incorporated in these terms and agree that such terms are reasonable. You also consent to the use of your personal information by The Concierge Club and suppliers in accordance with the terms and for the purposes set out in the privacy policy.

Legal Responsibility

By using this site you represent to The Concierge Club that you are of minimum legal age to contract and to use this site and have the power and authority to enter into a binding contract with The Concierge Club and suppliers. You warrant to The Concierge Club that the holder of the password used to access this site has the authority of the password holder to use that password and authority to bind the password holder to contract with The Concierge Club and suppliers. By using this site you acknowledge that you are financially responsible for all use of this site by you and those using your password information.


You can not assign, transfer, subcontract or delegate any of your rights, duties or obligations under any of the terms displayed on this site.


All terms, and parts of terms are severable. In the event that any provision or part of a provision is unenforceable or void under applicable law, such part will be severed and the unenforceability or invalidity will not affect the enforceability or validity of the other remaining terms.

Additional terms

Additional terms and condition apply to reservations, purchases and other uses of this site and you agree to bide by such terms and conditions in using this site. Please also note that if you purchase a ticket from this site you are also subject to the Conditions of Carriage and Regulations of the relevant carrier. Copies of these are available on request from the relevant Carrier. The Concierge Club may at any time modify these terms and conditions or any terms and conditions or policies displayed on this site and your continued use of this site is subject to and conditional upon the terms and conditions in force at the time of use.

Booking Terms and Conditions


Legal Contract

When you click to make a membership or request with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of the particular supplier. You must not make any product/service booking through this site unless you understand and agree all our terms and policies. Once payment is made for the product/service, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any booking for any product and/or service.


Products and services are sold by The Concierge Club as an agent for wholesale companies and other suppliers providing services, including accommodation and transportation services. The Concierge Club is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of The Concierge Club. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent only. We have no responsibility, and extend no guarantees for discontinued promotions, or specific products.


The Concierge Club has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify bookings where circumstances require. In circumstances where liability of The Concierge Club cannot be excluded, such liability is limited to the value of the purchased service arrangements. The Concierge Club reserves the right to decline any booking for any individual on any tour or other service.


Photographs and illustrations and other promotional material are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.


The services sold through The Concierge Club are subject to availability and can be withdrawn without notice. Access to this site and any site normally linked to this site is not guaranteed and is subject to availability of communications links and access rights. The Concierge Club reserves the right to deny password login on this site to any person or password holder.

Customer Profile

You have the option to complete a customer profile when joining The Concierge Club. Please be aware that the profile applies to the password holder but will also extend to any other persons on the same booking. If other individuals on your booking require different particulars, you will need to contact us. Please note that the Customer Profile does not guarantee that the matters selected in your profile will be available to you. We will endeavour to accommodate your requests but cannot guarantee availability. If you have any queries or if any matter specified is important to you, please contact us. Please also be aware that your profile current at the time of a booking will be used for booking details. This means that you must check that your profile is up to date before making a booking. If amendments are needed at any time, you must make the amendments before making a booking.

Participant details

It is essential that you enter details of each participant correctly and according to passport or other identification. Some suppliers will deny carriage if the participant's name varies from your booking and may cancel automatically if the participant's name is amended. The Concierge Club has no responsibility for any loss or damage arising from incorrect entry of participant's name any inability to participate as a result of carrier's policies.

Unlicensed Entity Disclaimer

If you request The Concierge Club to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, RTI accepts no liability (whether in contract, for negligence or otherwise) for any loss or damage suffered by you or any third party as a result.

Special Conditions for Products

The terms displayed on this website apply generally to all the products and packages sold by The Concierge Club. Some products also have special conditions applying to them. Airlines, hotels, wholesalers and other suppliers have various other terms and conditions relating to the purchase of these goods and services. Some of those terms will be displayed in the Rules applicable to a particular product, but not all. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to personal belongings, however we do not have those conditions to display. It is your responsibility to check those terms and conditions before making a booking through The Concierge Club.

Rates and Price Variations

We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs.  All prices are subject to availability and can be withdrawn or varied without notice.


  © Copyright   |   site by:  OMC